Cancellation & Refund

Cancellation Policy

If you feel that you were charged a cancellation fee incorrectly, you can request a Cancellation Fee Waiver. Please contact our customer care executive for more assistance.

A cancellation fee is charged to compensate drivers for the time, effort, and fuel spent while trying to reach the pickup location.

You may be charged a cancellation fee if any one of the following occurs:

(a) a trip is canceled after 5 (five) minutes or later from the time of acceptance of the ride by the driver or

(b) a driver cancels the booking after waiting at your pickup location for 5 minutes or more

However, the cancellation fee will not be charged if the driver is delayed in reaching the picking-up location by more than 5 minutes from the shown estimated time of arrival.

The cancellation fee amount may vary depending on your city, and the vehicle category selected.

A cancellation fee, if charged, will be added to the total bill amount of your next AMO ride.

Refund Policy

We are handling online payments via mobile applications for our partners alone as monthly/weekly/daily subscription fees. AMO didn't handle any of the online payments via in app payment gateways for Customers, so AMO didn't claims any refunds on payments for customers. For our partners alone payments will be refunded via offline / reduction in subscription fee based on conditions & criteria.